Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. Learn how oce69 collects, uses, and protects the personal data of every Malaysian member.
Oce69 ("we", "Platform") takes the privacy and security of every member's personal data extremely seriously. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you use the oce69.win platform and all related services, including our mobile app.
This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international data protection standards. We are committed to ensuring your information is handled with full transparency, trust, and responsibility — not merely to meet legal requirements, but because we genuinely care about the trust you place in us.
Important Note: By registering and using the oce69 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. Please read this document carefully before using our services.
During the registration process and your use of the platform, you provide certain information to us directly. This includes your full name as stated on your identification document, IC or passport number, date of birth, gender, current residential address, active mobile number, and email address.
For identity verification (KYC) and compliance purposes, we may also require copies of documents such as your MyKad, passport or driving licence, a recent bank statement, and proof of address such as a utility bill or official statement.
When you access the oce69 platform, our systems automatically record certain technical information for security, performance, and service improvement purposes. This includes your device's IP address, the type and version of web browser or app used, device operating system, access date and time, pages visited on the platform, and gaming session data including bets, wins, and session duration.
For every financial transaction carried out on the oce69 platform, we record detailed information including deposit and withdrawal amounts, payment method used (DuitNow, FPX, Touch 'n Go, GrabPay, Boost, bank transfer, and others), transaction reference numbers, date and time of each transaction, and the bank account or digital wallet details used for the transaction.
| Data Type | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, IC number, date of birth | Registration & KYC |
| Contact Data | Email, phone number | Communication & Support |
| Financial Data | Bank account, transaction records | Payment Processing |
| Technical Data | IP address, device type | Security & Performance |
| Gaming Data | Wagering history, sessions | Responsible gaming |
| Cookie Data | Preferences, login sessions | User Experience |
Oce69 collects and processes your personal information only for legitimate and specific purposes. We do not collect more data than is necessary for the following purposes:
The security of your personal data is oce69's top priority. We implement multiple layers of technical and organisational protection to keep your information safe from unauthorised access, disclosure, alteration, or destruction.
Technically, all data transmitted between your device and oce69 servers is protected using 256-bit SSL encryption — the same industry standard used by leading banking institutions. Data stored in our databases is also encrypted using military-grade encryption technology. Our systems are guarded by enterprise-level firewalls and intrusion detection systems operating around the clock.
Organisationally, access to members' personal data is strictly limited to staff who require it to perform their duties. All oce69 personnel handling personal data have undergone data protection training and are bound by strict confidentiality agreements. We also conduct regular internal and external security audits to ensure our protection standards remain up to date.
Two-Factor Authentication (2FA): You can add an extra layer of security to your account by enabling the 2FA feature in your account settings. We encourage all members to use this feature to protect their account from unauthorised access.
Oce69 does not sell, lease, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, there are certain situations where we need to share information with specific parties to ensure the platform operates properly and securely:
All third parties we work with have signed data processing agreements ensuring they handle your information to a standard of protection equal to or higher than our own policy.
The oce69 platform uses cookies and similar tracking technologies to enhance the user experience, secure your session, and understand how members interact with our platform. Cookies are small text files stored in your web browser when you visit the oce69 platform.
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some parts of the oce69 platform.
Oce69 retains your personal data for as long as your account is active or as long as needed to provide services to you. Once an account is closed, we retain certain records for the period required by Malaysian legal and regulatory requirements.
In general, financial transaction records and KYC data are retained for a minimum of seven years from the date of the transaction or account closure, in line with the requirements of the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLATFPUAA). Gaming data and communications are typically retained for three years. Once the retention period expires, data is securely deleted or fully anonymised.
All data is stored on servers located in secure data centres with comprehensive physical and cyber protection. We do not store your personal data outside secured areas without equivalent safeguards in place.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal information we hold about you. oce69 respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal information we hold about you at any time.
You may request corrections to inaccurate or incomplete information via your profile settings or our support team.
You may object to the processing of your personal data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
You may request a restriction on the processing of your data under certain circumstances during a dispute or investigation.
To exercise any of the rights above, please contact the oce69 support team via live chat on the platform or email [email protected]. We will process your request within 21 working days as required under the PDPA.
The oce69 platform does not contain links to external websites. All content and services we provide are within oce69's controlled and secure platform environment. This ensures a seamless experience and protects your privacy from risks associated with third-party links.
Oce69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. Any significant changes will be communicated to members via in-platform notifications or registered email at least 14 days before the changes take effect.
The latest version of this Privacy Policy is always available on this page. The date of the last update is shown at the top of the document. Your continued use of the oce69 platform after any changes take effect constitutes your acceptance of the updated policy.
Contact Our Privacy Officer: For any questions, concerns, or complaints regarding privacy and data protection, please contact us at [email protected]. Our team is available in both English and Bahasa Malaysia, ready to assist you 24 hours a day, 7 days a week.
Six core pillars of data protection we practise every day
All data transmitted between you and the oce69 platform is protected with 256-bit SSL encryption — the same security technology used by leading banks in Malaysia.
Our identity verification process is designed to protect you from identity fraud. Documents you submit are stored with encryption and accessed only by authorised personnel.
Oce69 operates in full compliance with Malaysia's Personal Data Protection Act 2010. We ensure that your rights as a data subject are respected and properly upheld.
Oce69 has never and will never sell your personal data to advertisers or third parties. Your information is only used for purposes to which you have given explicit consent.
Through your oce69 account settings, you can access, update, and manage your own personal information. Data deletion or transfer requests are processed within the timeframes required by law.
Oce69's dedicated support team is available around the clock, every day at no extra charge, to assist you with any privacy-related questions or concerns.